FAQ
Are your parols made in the Phillipines?
Absolutely, every single farol we offer is authentically handmade in the Philippines. We take pride in preserving the traditional craftsmanship and cultural significance of these beautiful lanterns. When you purchase our farols, you're not just acquiring a piece of art but also supporting the skilled artisans who handcraft them with great care and dedication.
What are the different sizes available for your farols?
We offer a range of sizes, including 24-inch, 30-inch, 15 inch and other smaller capiz products. Be sure to check the product description for the specific size available for each product.
How do I care for my farol to maintain its beauty and longevity?
To keep your farol in pristine condition, store it in a dry place when not in use, and handle it with care to avoid any damage to the delicate capiz shells. Cleaning with a dry, soft cloth is recommended.
Do the parols come with lights, and what type of bulbs do they use?
Many of our parols come with LED lights that are energy-efficient and safe. For our non-LED parols, we offer free bulb replacement within 30 miles of Daly City, CA. FThe product description will specify the type of bulbs included.
How do I hang my parol?
Displaying each parol is effortless; you can easily hang them using a nail or hook. Whether it's from ceilings, walls, or any location near an outlet, their sparkling lights will shine brilliantly.
What is your shipping policy?
We offer flat rate shipping within the US. (Excluding Hawaii and Alaska) times may vary depending on your location. For international shipping cost will vary depending on your location.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Please refer to our Returns and Exchange Policy for detailed information on how to proceed with returns or exchanges.
How can I contact your customer support for further assistance?
If you have any questions or need assistance, our friendly customer support team is here to help. You can reach us via email at shopfarols@gmail.com or through our Contact Us page.